Yarra Valley Water: Enabling CX Transformation in a Public Service
Challenge: Build a CX function within a complex government organisation. Hire five specialist roles in the lead-up to Christmas in a talent-short market with tight budgets and even tighter timeframes.
Action: We engaged in and led a deep discovery process with the hiring team. This allowed us to clearly define the working environment, project context, and role specifics.
Result: All five roles were successfully hired ahead of time. Continued our relationship to grow further and evolve the CX team. Had lots of fun.
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Granicus: Building Product & Design in a B2B GovTech
Challenge: Build a co-located Product & Design function from Scratch for a B2B SaaS business. Then scale those teams during and after private equity acquisition.
Action: Partner with AU leadership to map role and team requirements, create candidate briefing materials, and plan and execute an extensive and targeted recruitment campaign.
Result: Fourteen roles hired during four recruitment sprints: Product Managers, Product Owners, Product Design, and Marketing.
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Aesop: eCommerce and CX Transformation
Challenge: Grow the digital capability of a brand-conscious luxury business.
Action: Embedded talent partner.
Result: Eleven digital hires; a new approach to sourcing tech talent.
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KOJO: Scaling digital capability and centralising process
Challenge: Kojo was looking for a partner to build their digital team whilst centralising all recruitment activities.
Action: Pony Express worked as an extension of the KOJO team, providing an end-to-end Talent Acquisition function.
Results: Hired great people. Improved candidate experience. Reduced recruitment costs.
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